Case Management & Advocacy Specialist Position Available

The DC Anti-Violence Project of the DC Center for the LGBT Community is seeking a community-based trauma-informed mental health professional to provide case management services to and advocacy for LGBTQ+ survivors of trauma, violence, and abuse in the DMV area. The position also involves community leadership in facilitating community meetings/activities and in networking with and educating survivor services providers, to strengthen the appropriate and effective response of LGBTQ+ competent service provision to LGBTQ+ trauma survivors. Exceptional interpersonal, ethical, intercultural and client care skills are required. Fluency in both Spanish and English, expertise in transgender and gender non-binary and BIPOC issues and/or clinical licensure are a plus. Familiarity with TheraNest or other EHR systems is also a plus. Experience in providing telehealth via Zoom HIPAA-compliant video platform is desired, as the position includes virtual and in-person service provision.

CMA Specialist Position summary:

Since 2002, The DC Center for the LGBT Community has implemented a mission of educating, empowering, celebrating, uplifting and connecting the lesbian, gay, bisexual, and transgender community of Washington, DC. The Case Management and Advocacy (CMA) Specialist position helps to achieve this mission by providing case management and advocacy support services to LGBTQ+ survivors of violence, crime, and trauma. These services are available free-of-charge to our community members due to grant funding from the Office of Victim Services and Justice Grants (OVSJG). The CMA Specialist will work with community members and clients individually via email, phone, HIPAA-compliant Zoom and in person, and as a member of the Behavioral Health Services (BHS) team, supporting two licensed mental health clinicians in connecting BHS clients to needed services. The CMA Specialist will also facilitate the monthly meetings of the DC Anti-Violence Project (DCAVP) and related community based violence intervention, education and advocacy activities. The person who fills this position is also responsible for assisting on other related projects, such as record-keeping for the quarterly/ annual reporting and management of the OVSJG grant, outreach and education in the LGBTQ+ community, and assisting the mission, vision, and values of The DC Anti-Violence Project (DCAVP). There is limited funding available for professional development, and to assist with costs of renewing DC & MD licenses, if applicable. The CMA Specialist will assist with administrative needs as determined by the BHS/DCAVP Project Manager and report to the Executive Director. 

Special Skills:

The CMA Specialist must have at least 2 years’ experience working as a trauma-informed case manager and advocate with a diverse client population. They must have a demonstrated ability to work with LGBTQ+ adults, to work well as a team member, to problem solve and communicate at all levels verbally as well as in writing. Exceptional interpersonal, ethical, intercultural and client care skills are required. Must be self-motivated, ethical, and be able to build and maintain relationships with clients, colleagues and with key stakeholders in the larger victim-serving network of Washington, DC. The ideal candidate will have prior nonprofit experience and crisis assessment, intervention and referral experience. Fluency in both Spanish and English, expertise in transgender and gender non-binary and BIPOC issues and/or clinical licensure are a plus.

CMA Specialist Functions and Duties

  • Be the point of contact and initial assessment for requests for mental health assistance and triage the requests as appropriate for referral to BHS clinicians and case management and advocacy to relevant providers within the District networks of care
  • Provide trauma-informed and interculturally competent case management assistance to DCAVP BHS clients (LGBTQ+ survivors of trauma, violence and abuse) in accessing appropriate organizations and providers for services beyond the parameters of mental health counseling offered by the DCAVP BHS Therapists
  • Provide email/phone/drop-in and virtual response to and follow-up with LGBTQ+ clients’ requests for advocacy, info & referral and warm-handoffs to wrap-around services in the District
  • Provide LGBTQ+ clients in crisis necessary crisis intervention, consultation and referrals to appropriate support systems (safety plans, hospitalization, referrals, etc.) as well as connection into BHS individual and group counseling services as appropriate
  • Build and maintain the BHS Providers List of LGBQ, TGNC, BIPOC competent, trauma-informed, culturally diverse mental health clinicians who are affordable and accessible for low-to-no income LGBTQ+ clients seeking long-term counseling services
  • Facilitate the monthly meetings of the DCAVP and manage the DCAVP listservs and social media outreach and advocacy activities, working in partnership with DCAVP community members to further the mission, vision, and values of the DCAVP
  • Write and coordinate DCAVP response for Community Impact Statements to support hate bias cases, in partnership with the the MPD LGBTSU and USAO, and public relations response as needed
  • Coordinate and/or represent the DCAVP at LGBTQ+ expert community collaborations and consultations with the partnering organizations in the continuum of services in the District (including VAN, VPART, HBTF)
  • Be the point of contact for requests for DCAVP collaboration and expertise on community programs and policy committees (such as the VAN, VPART, DCAVP, HBTF and others) and for requests for LGBTQ+ competency education and training for community organization professionals in LGBTQ+ issues and best practices for service provision
  • Build the District’s statistical knowledge base about crimes against and effective services for LGBTQ+ residents by designing client services and events evaluation processes and performing research and analysis of statistics culled from clients and feedback to assist in program development, funding requests and requests for informational statistics
  • Assist with keeping clinical statistical data, implementing and analyzing client evaluation feedback and writing quarterly reports and other grant deliverables for the OVSJG grant throughout the fiscal year, as determined by the BHS/DCAVP Project Manager
  • Assist in the management of the Direct Client Assistance program, a fund of resources to assist LGBTQ+ survivors in securing technology, internet connectivity, training and transportation to be able to consistently and safely access support services
  • Collaborate with DC Center staff to provide community-based education and outreach opportunities in line with OVSJG DCAVP grant requirements 
  • Keep a current schedule and accurate records of all clinical and non-clinical interactions in the systems in use by the DC Center and BHS team
  • Work well with a diverse staff team to facilitate an open, supportive and warm environment for all individuals who connect with The DC Center and represent the DC Center professionally within the community.

Salary range is $48,000-50,000.

Position includes health insurance, vacation and personal leave benefits.

Position is grant-funded on an annual basis (Oct 1, 2022 through Sept 30, 2023).

To apply, please send resumes and cover letters to supportdesk@thedccenter.org.

Applications received by Mon, Sept 26, COB, will receive priority review.

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